You are accessing the Global Goodman site from Australia. Are you looking for your local Goodman site?

Customer charter

We are committed to providing outstanding customer service to our customers. The Goodman customer charter is a set of global service standards that we are committed to delivering. Our customers can expect the same high quality customer service whenever they are dealing with a Goodman team member.

Personal

  • Every customer will have a dedicated in-house Goodman team including a Building Manager, Property Manager and Portfolio Manager;
  • Each Goodman team member will be personally accessible to you via mobile phone and email;
  • Up-to-date contact details will always be made available through the Goodman customer website;
  • We will always be on call 24 hours a day / 7 days a week;
  • If any member of your Goodman team changes, we will communicate the change to you in a timely manner;
  • Each team member will act in a professional and approachable manner at all times.

Listening

  • We will keep in contact with you as often as you need, using your preferred method(s) of communication;
  • We will listen to you and be available to meet with you at a time and place that suits you, to discuss your needs and determine appropriate solutions.

Understanding

  • A Goodman team member will contact you to offer a formal business review at least every twelve months, or as requested, to understand whether your space and our service are meeting your needs;
  • We will, with your help, keep your personal and business information accurate, up-to-date, and; 
  • Confidential so that all members of your in-house Goodman team are familiar with your business.

Service

  • We will respond to your customer service enquiries and issues within one working day of receipt;
  • Your dedicated in-house Goodman team will take complete ownership of your enquiries or issues, co-ordinate with the relevant parties, and respond back to you with a resolution;
  • We will conduct monthly inspections on every property;
  • We will complete quarterly Condition and Occupational Health & Safety reports for each property;
  • Where Goodman is notified, every incident will be reported to our OH&S team to ensure fast resolution of issues;
  • When maintenance is required at your property, we will give reasonable notice where possible and seek to minimise disruption to your business;
  • We will be fair and consultative in our dealings with you;
  • We will use your feedback to improve our service.

The Goodman customer charter is a set of global service standards that we are committed to delivering.